Refund policy

Right of Withdrawal – B2B Customers

Please note: The right of withdrawal according to §§ 355 ff. BGB applies only to consumers within the meaning of § 13 BGB.

As a B2B customer (business client), you are not entitled to a statutory right of withdrawal. All orders placed through our B2B platform are considered binding and final once confirmed.

Should there be any issue with your order or delivery, we are of course happy to assist you – please reach out to us at sales@natchlabs.com and we’ll do our best to find a solution.

Thank you for your understanding!