Terms of service
1. Scope
These General Terms and Conditions apply to all orders placed by business customers via the B2B platform of Natch Labs GmbH.
A business customer is a natural or legal person or a partnership with legal capacity acting in the course of its commercial or independent professional activities when entering into a legal transaction. Consumers within the meaning of Section 13 of the German Civil Code (BGB) are excluded from purchasing via this B2B platform.
Any conflicting or deviating terms and conditions of the business customer shall not apply unless Natch Labs GmbH has expressly agreed to them in writing. This also applies if we fulfil an order without reservation despite being aware of such terms.
2. Contracting Party, Conclusion of Contract and Corrections
The purchase contract is concluded with Natch Labs GmbH.
By displaying products in our B2B shop, we make a binding offer to conclude a purchase contract for these products. Customers may initially place products in their shopping cart without obligation and correct their entries at any time before submitting the binding order. The contract is concluded when the customer clicks the order button to accept our offer. An order confirmation is sent by email immediately afterwards.
3. Contract Language and Contract Text
Contracts may be concluded in German or English. We do not store the complete contract text for subsequent access by the customer.
4. Shipping and Transfer of Risk
Information regarding shipping costs, delivery times and shipping conditions is available on our shipping policy page or during checkout.
Shipping costs shall be borne by the customer and will be displayed separately before the order is completed.
Where the statutory requirements are met, the risk of accidental loss or accidental deterioration of the goods passes to the customer upon delivery of the goods to the carrier or transport company in accordance with Section 447 BGB.
5. Payment Methods and Payment Terms
The following payment methods are available in our B2B shop, subject to their availability during checkout:
- Credit card (via Stripe)
- PayPal
- Bank transfer / advance payment
- Purchase on invoice, subject to approval
The first order placed by a new customer must be paid in advance, either by credit card, PayPal or bank transfer. Purchase on invoice is not available for first orders. Goods will be dispatched after successful receipt or confirmation of payment.
From the second order onwards, purchase on invoice may be offered following a successful credit assessment. Unless otherwise agreed, invoices are payable within 14 days of the invoice date.
Natch Labs GmbH reserves the right to require advance payment, particularly in cases of outstanding payments, negative credit information or unusually high order values.
In the event of late payment, statutory default interest of nine percentage points above the applicable base interest rate shall apply in accordance with Section 288 (2) BGB. Further statutory claims arising from late payment remain unaffected.
6. Right of Withdrawal
Business customers do not have a statutory right of withdrawal. Orders are binding once the purchase contract has been concluded.
This does not affect the customer's statutory rights in the event of defective goods, incorrect deliveries or other breaches of contractual obligations.
7. Returns, Defects and Complaints
Returns of goods without a legal or contractual basis are not permitted unless expressly agreed by Natch Labs GmbH.
The customer's statutory warranty rights remain unaffected. Where Section 377 of the German Commercial Code (HGB) applies, the customer must inspect the goods promptly after delivery and notify Natch Labs GmbH of any defects without undue delay in accordance with the statutory requirements.
Visible transport damage, incorrect deliveries and other apparent defects should be reported promptly, stating the order number and providing appropriate documentation where possible.
Returns must be coordinated with our customer service in advance where reasonably practicable. This requirement does not restrict mandatory statutory rights.
Where a return is required due to a defect or delivery error for which Natch Labs GmbH is responsible, the allocation of return costs shall be governed by the applicable statutory provisions. For voluntarily accepted returns of non-defective goods, any return costs or reasonable restocking charges must be agreed separately.
8. Warranty and Liability
The statutory warranty provisions applicable to business transactions shall apply. Additional guarantees shall only apply if expressly granted.
Natch Labs GmbH shall be liable without limitation for damages resulting from injury to life, body or health, for intentional or grossly negligent conduct, under mandatory product liability legislation and within the scope of any expressly granted guarantee.
In cases of simple negligence involving a breach of material contractual obligations, our liability shall be limited to foreseeable damages typical for the contract. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the customer may regularly rely.
In all other cases of simple negligence, liability for damages shall be excluded to the extent permitted by law. Mandatory statutory liability remains unaffected.
9. Retention of Title
Goods delivered by Natch Labs GmbH shall remain our property until all outstanding claims arising from the business relationship have been paid in full, to the extent legally permissible.
The customer shall treat goods subject to retention of title with due care and notify us without undue delay of any third-party access to such goods, including seizures or attachments.
The customer may resell goods subject to retention of title in the ordinary course of business, subject to the restrictions set out in these Terms and Conditions. The customer hereby assigns to Natch Labs GmbH, by way of security, claims arising from such resale up to the amount of our outstanding secured claims. We accept this assignment.
For cross-border transactions, the effectiveness and enforceability of retention-of-title rights and assignments shall be subject to the applicable mandatory laws.
10. Restrictions on Resale via Online Marketplaces
Resale of our products via external online marketplaces such as Amazon, eBay or comparable platforms is prohibited, subject to applicable competition law.
This restriction applies regardless of whether the sale is made through the customer's own marketplace account or through a third party.
In the event of a breach, Natch Labs GmbH may suspend B2B access or take further appropriate legal action, subject to applicable law.
11. Packaging, Disposal and Regulatory Obligations (PPWR)
The business customer is responsible for ensuring that packaging arising at its premises is handled, collected, recycled or disposed of in accordance with the applicable legal requirements.
For deliveries within Germany and to business customers in other EU Member States, particularly Austria, the business customer shall independently fulfil all packaging-related obligations legally applicable to it.
These may include registration, reporting, participation in approved collection and recycling systems, packaging licensing, take-back obligations and financing of packaging waste management in accordance with Regulation (EU) 2025/40 on packaging and packaging waste (PPWR) and the applicable national packaging legislation.
The business customer shall bear the associated costs insofar as the relevant obligations are legally assigned to it.
Mandatory statutory obligations of Natch Labs GmbH remain unaffected. No obligation that is mandatorily assigned to Natch Labs GmbH by law is transferred to the customer by these Terms and Conditions.
12. Final Provisions
The laws of the Federal Republic of Germany shall apply to all contractual relationships, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory provisions of applicable law remain unaffected.
Where legally permissible, Berlin, Germany, shall be the exclusive place of jurisdiction for disputes arising from or in connection with the contractual relationship.
If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall apply in place of the invalid provision.
Natch Labs GmbH
Choriner Straße 3
10119 Berlin
Germany
Version: October 2026